Responsible Gambling

King Billy is committed to promoting a safe and responsible gambling environment for all customers in Australia. Gambling should always be treated as a form of entertainment, not as a way to make money, recover losses, or solve financial problems.

This page explains how to keep gambling under control, where to find help if gambling is causing harm, and what steps you can take if you want to limit or stop your gambling.

Our commitment

King Billy recognises that gambling can cause harm to some people and their families. We support responsible gambling practices and encourage all customers to set clear limits, gamble only with money they can afford to lose, and seek help early if they feel their gambling is becoming a problem.

We aim to provide information and tools that help customers stay in control of their play. We also support self-exclusion and recommend that anyone who feels at risk uses the available help services without delay.

Gamble responsibly

Please remember the following principles before you gamble:

• Gamble only with money you can afford to lose.
• Set a time limit before you start.
• Set a spending limit and stick to it.
• Do not chase losses.
• Do not gamble when you are upset, stressed, angry, depressed, or under the influence of alcohol or drugs.
• Balance gambling with other activities and responsibilities.
• Take regular breaks and monitor how often you gamble.
• Never borrow money or use essential funds for gambling.

Risk indicators

Gambling may be becoming harmful if you:

• spend more time or money gambling than you intended
• hide gambling from family or friends
• feel anxious, guilty, or irritable about gambling
• try to win back money you have lost
• gamble with money needed for rent, bills, food, or other essentials
• miss work, study, or family commitments because of gambling
• feel unable to stop or cut down
• borrow money, sell belongings, or use credit to gamble

If any of these signs apply to you, it may be time to pause gambling and seek support.

Protecting young people

Gambling is not suitable for children or young people. Adults should keep account details, payment information, and devices secure to prevent access by minors. If you share a device or household account, make sure it is properly protected and not accessible to underage users.

Self-assessment

Ask yourself these questions:

• Have I ever felt the need to gamble for longer than I planned?
• Have I ever lied about the amount of time or money I spend gambling?
• Have I ever tried to win back losses by gambling more?
• Has gambling ever caused problems in my relationships, work, or finances?
• Do I gamble to escape stress, boredom, loneliness, or sadness?

If you answer yes to one or more questions, consider using support services and taking immediate steps to reduce or stop gambling.

Tools to help you stay in control

Useful steps include:

• setting a strict budget before you start
• keeping gambling separate from everyday money
• using reminders to stop after a set time
• taking breaks and avoiding late-night gambling sessions
• not gambling when tired, upset, or intoxicated
• asking a trusted person to help you stay accountable
• keeping a record of your gambling spend and time

BetStop – the National Self-Exclusion Register™

If you want to exclude yourself from all Australian licensed online and phone wagering providers, BetStop – the National Self-Exclusion Register™ is available. It is a free service that allows you to self-exclude for a period you choose, from a minimum of 3 months up to a lifetime. While you are registered, licensed wagering providers must not open an account for you, allow you to place bets, or send you marketing material. Existing accounts must be closed and any credit balance refunded.

To register, you will need a mobile phone, access to your email inbox, and either an Australian Medicare card, Australian passport, or a driver’s licence from an Australian State or Territory for identity verification.

If you are already registered with another self-exclusion program, you may still need to register with BetStop separately.

How to get help

If gambling is causing harm to you or someone you know, seek help as early as possible.

National Gambling Helpline

Call 1800 858 858.

This is a free and confidential helpline available 24 hours a day, 7 days a week.

Gambling Help Online

Free and confidential support is available through online counselling, live chat, email support, and self-help information.

Financial counselling

If gambling has affected your finances, free financial counselling may help with debt, budgeting, negotiation with creditors, and referrals to other services.

When to seek urgent help

Get urgent help immediately if gambling is causing serious distress, mental health concerns, family conflict, or thoughts of self-harm. Contact the National Gambling Helpline on 1800 858 858 right away. If you or someone else is in immediate danger, contact emergency services.

Supporting family and friends

Gambling harm can affect partners, family members, and friends. If someone close to you is gambling more than they can afford, hiding their activity, or showing signs of distress, encourage them to seek help early. Offer practical support, listen without judgement, and help them access support services.

Keeping your account secure

To reduce the risk of harm, keep your login details private, protect your devices with a strong password, and do not allow anyone else to use your account. If you believe someone else has access to your account or payment method, change your credentials immediately and review your security settings.

Our right to intervene

King Billy may take additional responsible gambling measures where required, including requesting further verification, placing restrictions on an account, or refusing service if there are concerns about harm, abuse of systems, or breach of our terms and conditions.

Important reminder

If gambling is no longer fun, or if it is affecting your wellbeing, finances, or relationships, stop now and reach out for help. The sooner you act, the easier it is to reduce harm.

Last updated

27 October 2026